Returns & Exchanges

We want you to love your audio experience, which is why we offer a 30-day satisfaction guarantee on all Raycon products. If you are not completely satisfied, you can return your order for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our system.

• 3.
  Pack Your Products

  Place your Raycon earbuds or headphones in their original packaging with all included accessories to ensure a smooth transaction.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier; once received and inspected, we will issue your refund to the original payment method.