Frequently Asked Questions

Everything you need to know about your Raycon experience.

What is the battery life of Raycon earbuds?

Most Raycon earbuds offer up to 32 hours of total battery life, including the charging case, ensuring you have high-quality audio all day long.

Are Raycon products water-resistant?

Yes, our earbuds feature an IPX6 water resistance rating, making them resistant to sweat and heavy splashes, perfect for workouts and outdoor use.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.

Do you offer international shipping?

Raycon currently ships to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I pair my earbuds to my device?

Simply remove the earbuds from the charging case; they will automatically enter pairing mode. Open your device's Bluetooth settings and select your Raycon model to connect.

Does my purchase include a warranty?

Every Raycon product comes with a limited 1-year manufacturer warranty that covers any defects in materials or workmanship.